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Article
Publication date: 1 February 1995
Explains the aims of Avon Training and Enterprise Council (TEC) interms both of partnerships with those who employ skills and of trainingthose who provide skills. Outlines how…
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Abstract
Explains the aims of Avon Training and Enterprise Council (TEC) in terms both of partnerships with those who employ skills and of training those who provide skills. Outlines how these aims are achieved, starting with an overview of the TEC’s TQM journey. Moves on to customer issues and strategy development. Compares the experiences of service customer in the public and private sectors.
Details
Managing Service Quality: An International Journal, vol. 5 no. 1
Type: Research Article
ISSN: 0960-4529
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